Grievance Redressal

If something has gone wrong with your application or our service, tell us. Every complaint is recorded with a reference number and a named owner.

How to raise a complaint

You can reach us in any of these ways. Please share your name, mobile number and a short description of what happened.

• Call 95791 59059 or 70664 75523
• WhatsApp 95791 59059
• Email sankpalsalesandservices@gmail.com
• Visit our head office at 6th Floor, Shop No. 55, KK Market, Dhankawadi, Pune 411043, or any of our 5 branches across Maharashtra, Monday to Saturday, 10:00 am to 7:00 pm

Our response timeline

• Within 2 working days: we acknowledge your complaint and share a reference number.
• Within 15 working days: we give you a written resolution, or a clear update with the reason for any delay and the expected date.

Grievance officer

If you are not satisfied with the first response, escalate to our grievance officer:

Suhas Sankpal, Founder
6th Floor, Shop No. 55, KK Market, Dhankawadi, Pune 411043
Phone 95791 59059 · 70664 75523
Email sankpalsalesandservices@gmail.com

Escalation

The grievance officer will review your complaint personally, speak with you, and send a final written response. We do not close a complaint until you have received that response.

Complaints about a lender

Where your concern is about a lender’s decision, charges or loan account, we will help you raise it through that lender’s own grievance channel. If the lender does not resolve it within 30 days, or you are not satisfied, you may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme at cms.rbi.org.in.

Record keeping

We keep a record of every complaint, the steps taken and the outcome, and review them regularly to improve our service.